#Simplify Your Works With Our Solution.

Contact Center Omnichannel

Onebox CRM helps better through Omnichannel (Phone, Email, Social Media, Whatsapp, Webchat, etc.), increasing sales and increasing productivity.

Increase sales, improve service and client satisfaction is a function of ONEBOX CRM. Communication with prospects and customers utilizing SMS, Phone, and Email can be done quickly. ONEBOX CRM is integrated with contact center services.

Features
Benefits

ONEBOX CRM Features

Contact Center & Management Ticket
Customer Feedback & Broadcast
Customer & Coorporate Portal
Management Prospect
API Omnichannel
Chat Bot Service
Media monitoring, monitors perceptions of program organizations, products from online mass media, social media and news from regions/branch offices

Benefits Of Using ONEBOX CRM For Your Company:

Improve services

Ease of recording, monitoring and settling of complaints, assignments, and problems.
Reveal various type of problems that often occur.
Ease of evaluating, recording on level of service, performance, existing problems that will become input of decision making.

Increase sales.
Increase productivity, work culture

Costumer service response time (SLA) is measurable.
Performance of each PIC/person/unit is more measurable.
Contact center, public relations, technical units is integrated as single application and used as tool for improve service and ease of work.

Monitoring of public opinion of the organization from online news, social media is easily obtained for the work program