“Serving requests of information, complaints of customer and prospective customers through multi channel: telephone, sms, e-mail, walk-in (customer service), twitter, and facebook in a single integrated database and system. Integrated with task management, knowledge center, and customers database. With main goal to improve service, trust and competitiveness.
The system provides information of customer service officers activity in real time, service of full consolidated report, and communication that occurs on all channels with complete status and provide information about what happened following the status and level of service (performance).”