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Telesales Business Support System (TBSS)
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Portofolio | TBSS Feature | Global Architecture | TBSS Business Process | TBSS Module | TBSS Report | Additional Module		 See Other Products

     
         
      Integrated Solutions ranging from product setup, initial campaign [upload prospect, call guide, time limit, product combine / alternate], lead management, entry hot prospect (new customer), monitoring agent performance, Analysis & Reporting  
         
      Portofolio :  
   
Citibank NA for 7 (seven) years. The solution has been proven as a stable application.
  
     
Used by 600 TSOs (Telesales Officers) in 4 main branches (Jakarta, Bandung, Medan, Surabaya)
Won the Citibank’s Best Project in 2002
Integration with Online Quiz module
  
         
   
Asuransi Cigna Indonesia (used by 600 TM and integrated with CTI/PABX).
  
         
   
Cigna International
 
     
Hongkong
Thailand
China
Spain
  
         
   
AXA Mandiri
 
         
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      TBSS Feature  
         
     
  • Local Solution : Easy for customization, modification, enhancement, and maintenance.
    low cost, minimum development time
    SOA / Web Service Architecture
  • Robust
    Our solution has been implemented in various infrastructure
    Cigna Indonesia, Axa Mandiri Integrated with Avaya CTI/PABX
    Cigna Thailand integrated with payment gateway and CTI (IPPBX, assemble pro)
    Cigna Indonesia, Hongkong integrated with UW questionnaire
    Axa Mandiri Integrated with Avaya CTI
  • Provide almost every aspect of insurance product and telemarketing process.
    Applications have been used for more than 4 years, and has been used in several countries, applications that can always be flexible with a variety of products and reliability in both function and performance.
  • Supported by experienced engineers
    Engineer have knowledge insurance product & Telemarketing
    Experience develop incentive application for MASS Market Bank DANAMON
  • User Friendly
    Telesales officer use one screen for any activities
    Telesales officer have complete facility to help follow-up prospects
  • Large Database Capacity
    Our Solution tested for large database (> 3.000.000 prospect/record ).
  • Integrated Solution
    Our Solution support for multilingual and Unicode (Thai, Simplicity Chinese ,kanji …)
    Ready to implementation to regional / international
 
         
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      Global Architecture  
         
      TBSS Global Architecture  
         
         
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      Business Process  
         
      TBSS business process  
         
         
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      TBSS Module  
         
     

Product Management

  • Product parameter
  • Product profile (Plan, age band, Premi , benefit , etc), product description
Campaign Management
  • Campaign Setup (name, period,..)
  • Parameterize for Call Script/Call guide , Call Result

Target Management

Assignment management (Leads Management)

  • Team Assignment
  • Telesales Officer/agent Assignment
  • Rotation Assignment (Re-assigment)
  • Block, Pull, Delete Campaign
  • Request & approval Management

Call management

  • List of campaign , prospect to call
  • Historical Prospect (History Cal Call, History Product )
  • Appointment (With Auto Remainder )
  • View info product , call guide , summary result
  • Entry data policy (if interest) , UW Questioner

Pickup Document, Referral

  • View information product profile, call script , call guide
  • All result summary

Prospect Management

  • Prospect Inquiry , Prospect Download
 
         
         
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      TBSS Report  
     
  • Production Summary
  • Daily sales productivity Telemarketing
  • Production and Call Tracking
  • Policy U/W Summary Report
  • U/W Worksheet Report
  • Campaign Result Report
  • Campaign Result Report - TSO
  • Campaign Result Report - Sponsor
  • Successful Order List by TSO
  • Daily sales productivity - Summary
  • Daily Sales productivity - Overall
  • Monthly Transaction Report
 
         
         
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      Additional Module  
     
  • Wall Board
  • Courier Management
  • Chatting
  • News & Motivational
  • Followup Prospect Send Email, Send Fax, Send document
  • Online Quiz
  • Payment Gateway
  • COMBEN
  
         
         
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